We Have Answers
Frequently Asked Questions
Find help with your account, classes, memberships, courses and payments. If you need a hand, contact us.
Getting started and account access
Why can I not find a purchase or register for a subscription class?
If a course or subscription you purchased is missing, or you cannot register for an included class, your browser may have signed you into another account. People sometimes create a second account without realizing it.
- Open your name or profile menu in the top-right corner and select Logout.
- Sign in using the email you used for the purchase.
- Select Dashboard → My Products, then open your purchased course or subscription.
If your purchase is still missing, contact us with your purchase email and the course or subscription name.
How do I get to My settings?
Sign in, open your name or profile menu in the top-right corner, then select My settings. Here you can find subscription details, renewal information, cancellation controls and View past purchases.
Example interface from Marvelous help. Dates, prices and memberships shown are examples. Select the image to enlarge it.
How do I sign up for my first class?
Open our Yoga Schedule, choose a class and select Get Access. Choose an available product, create your account or sign in, and complete checkout. Enter any coupon code before paying. You will receive an email confirmation. If you already purchased a subscription, use the live-class instructions below.
Live classes and recordings
How do I register for live classes or watch recordings?
These instructions apply to all subscriptions.
- Sign in.
- Select Dashboard → My Products.
- Open the subscription you purchased.
- For live classes, select Events and choose the class you would like to register for.
- For recordings, select Content and choose a video.
If an old recording link does not work, open the recording from your subscription library instead.
What do I need for class?
To start, wear whatever you are comfortable practicing in. That will look different for different people, and that’s okay. A water bottle would be handy as well so that you don’t have to leave your space in the middle of your practice. A mat is a good idea as well, and if you don’t have one, then it’s alright to improvise with a safe alternative. As far as yoga props go, it’s up to you. If you have a variety of props, that is great. Bring them! If not, that’s okay too. Take a look around your house to see what you can find for DIY yoga props.
How early should I log in?
Logging in about five minutes before class is usually sufficient.
Do I need to have my camera on?
Your camera is optional. Keeping it on lets your teacher see your practice and offer feedback, but we understand if you prefer to keep it off.
How do I reschedule a class?
Before the class starts, select Access Event in your confirmation or reminder email, or sign in and find the class under Events. If you need help changing your booking, contact us.
Do you offer private or group classes?
Yes. Please contact us with what you have in mind.
What styles of yoga can I expect?
Classes vary by teacher and schedule. Read the description on our Yoga Schedule to find the style, pace and equipment that suit you.
Memberships and cancellations
How do I cancel my subscription or membership?
For Welcome to the Yinside, you can cancel anytime. Your access continues until the end of your paid billing period. We do not provide prorated refunds for unused time.
- Sign in.
- Open your name or profile menu in the top-right corner and select My settings.
- Under Subscriptions, select Cancel beside the subscription you want to stop.
- Select Cancel subscription in the confirmation window.
- Check that its status now says cancelled.
Example interface from Marvelous help. Dates, prices and memberships shown are examples. Select the image to enlarge it.
Step-by-step cancellation guide. If you need help, contact us. Other products, including the 300-hour subscription, may have different terms. Nothing here limits your statutory rights.
When does my subscription renew or end?
Sign in, open your name or profile at the top right, then select My settings. Find your subscription under Subscriptions and check the Renewal column and its status. A canceled subscription is marked cancelled. If the end date is unclear, contact us to confirm it.
Paid Yinside subscriptions renew automatically unless you cancel before the next renewal. After cancellation, access continues to the end of your paid billing period.
Can I pause my subscription?
Please contact us to ask whether a pause is available for your plan and how it would affect access and billing.
How do I change my billing frequency?
Please contact us before changing between weekly, monthly, quarterly or annual billing so we can help you avoid overlapping subscriptions.
Can I attend just one class or get a credit for a class I miss?
For Yinside membership classes, the weekly payment option can be used for a short visit: purchase the weekly subscription, then cancel if you do not want it to renew. Access continues for the paid period, including the class library. Membership billing does not depend on how many classes you attend, and missed classes do not automatically generate credits.
Do you offer memberships or packages?
Yes. Check the current options in our online studio or Yoga Schedule.
Courses and certificates
Is course access the same as access to Welcome to the Yinside?
They are separate products. The current on-demand Yin Yoga Teacher Training includes lifetime access to its course materials. Its standard advertised bundle also includes one year of Welcome to the Yinside, a membership for live classes and the recorded class library.
For eligible bundles, the membership year starts on the purchase date. Some discounted or alumni offers excluded it, so check the offer attached to your purchase. Access terms are product-specific: for example, the 300-hour program gives lifetime access to purchased electives, while its core curriculum and live replays are available during enrollment.
Do I have to finish my course within 12 months?
For the current on-demand Yin Yoga Teacher Training, there is no required completion deadline or mandatory live attendance. You can study at your own pace.
Other courses can have different requirements. The current Deepen Your Practice page, for example, states a 12-month completion period while separately offering lifetime access to its content. If you have an older enrollment or another course, contact us with the course name and purchase date so we can confirm the requirements that apply to you.
Can I retake a quiz and what if it is stuck in review?
You can retake a completed quiz as often as needed. Return to the quiz and try again; refreshing the lesson page may help. If an attempt was interrupted or stopped partway through, it may be sent for review. If you cannot restart it, contact us so we can check whether it needs to be reset.
Yin Yoga Teacher Training and Yoga Sculpt require 100% to pass. Check your own course’s instructions for the required score and any other completion work.
When will I receive my certificate?
Once you complete your course and its required assessments, we will send your certificate by email, usually within 24 to 48 hours. Check your inbox and spam folder. If it has not arrived after that time, contact us with your course name, account email and completion date so we can check. Let us know if your name or another certificate detail needs correcting.
Can I download my manual or course videos?
To download a digital manual, open your course’s Lessons section, select the manual, and use its download control. If it is difficult to download on a phone, try a desktop or laptop. On a Mac, also check Finder > Downloads.
Course and membership videos are viewed online; video downloads are not available.
What is the difference between live online and on demand training?
Live-online training runs on scheduled dates and offers more immediate interaction with teachers and the group. On-demand training lets you start when ready and work through recorded material at your own pace. The current on-demand Yin Yoga Teacher Training has optional live mentorship. Older emails about scheduled live training may describe different attendance requirements.
For a scheduled training, check that cohort’s attendance and recording arrangements. Yinside is a separate practice membership with both live classes and recorded replays.
Are subtitles translations or transcripts available?
Availability varies by course and format. Contact us with the course you are considering and the language or accessibility support you need so we can confirm what is available before you buy.
Do I need Facebook to take a course?
Facebook participation is optional for Yin Yoga Teacher Training. Your course and materials are on the learning platform. Check your course’s community feed for updates.
Does a course count toward Yoga Alliance continuing education?
The current Yin Yoga Teacher Training page lists 50 Yoga Alliance continuing-education hours on completion. Eligibility and hours vary by course and enrollment offer; some historical alumni or promotional offers excluded continuing-education credits. Check your course’s current description and completion requirements, then follow the instructions in your manual and Yoga Alliance account to record eligible hours.
Payments, invoices and refunds
How do I update my credit card or resolve a declined payment?
To update your card for an active subscription or ongoing course payments, open our Stripe billing portal. When starting or restarting a subscription, or buying a course, you can enter a new card at checkout instead.
If a payment was declined, check with your card issuer. Updating a card does not necessarily restart a canceled subscription. If a course payment plan was canceled, contact us before purchasing again so we can check payments already made.
What currency are prices in and how do I find my invoices?
Prices are in US dollars. Check the currency and total at checkout. If your card uses another currency, your card issuer converts the charge.
- Sign in, open the menu beside your name in the top-right corner, and select My settings.
- In Subscriptions, select View past purchases on the right to find your invoices.
Example interface from Marvelous help. Dates, prices and memberships shown are examples. Select the image to enlarge it.
What is your refund policy?
On-demand courses: You may request a 90% refund or 100% store credit within 14 calendar days of purchase if you have completed less than 25% of the course. Later requests are considered individually.
Live training: Cancel at least 14 calendar days before training starts for a 90% refund or 100% store credit. Cancel fewer than 14 calendar days before the start, but before training begins, for 100% store credit. Once training begins, no refunds or credits are available. If we cancel the training, you may choose a full refund or an optional transfer.
Welcome to the Yinside: Cancel anytime and keep access until the end of your paid billing period. We do not provide prorated refunds for unused time. These membership terms do not cover the 300-hour subscription.
Nothing in this policy limits your statutory rights. For a request, contact us and select Billing & Payments (charges, refunds, receipts). Include your purchase email, product name and what you would like us to arrange.
Where can I use store credit?
Store credit does not expire and can be used across multiple course, training, subscription or membership purchases. Any unused balance is retained. If a purchase costs more than your available credit, you pay the difference.
How do I redeem a coupon code?
Choose your product, then enter the coupon in the space provided on the payment screen before completing your purchase.
How can I pay?
You can pay by credit card or Visa debit. Check the payment options shown at checkout.
Technical help
What should I try if I cannot sign in or see the wrong account?
First, clear your browser cookies and restart the browser. You will need to sign in again. Use the email you used for your purchase and check for extra spaces. If the browser opens the wrong account, select your name or profile in the top-right corner, choose Logout, and sign back in with your purchase email. Use the password-reset option if you do not remember your password.
When you contact us, include the email used for your account and a screenshot or description of where you get stuck. Never include your password or full payment-card details.
What should I do if a video will not load or play?
First, clear your browser cookies and restart the browser, then sign in again with the email used for your purchase. Check that your course or subscription is active. If the video is embedded on a public webpage, allow it time to load and check that page’s cookie settings.
If it still does not work, send us the page link, what you see on screen, and whether you are using a phone, tablet, or computer. A screenshot helps us check the specific problem. Connection speed and restrictions on shared Wi-Fi can also affect playback.
Why am I not receiving confirmation or reminder emails?
Check your spam folder first. If the email is not there, check your notification settings because you may be unsubscribed from notifications. If you are still having trouble, contact us.
